BDO continues to serve the public the midst of COVID-19


BDO Unibank, Inc. (BDO) assures the general public that it is Business-as-Usual (BAU) in all of their branches and offices even with the “community quarantine” imposed in Metro Manila in light of the Covid-19 outbreak. The bank will continue to service the requirements of its clients through its more than 1,400 branches nationwide, complemented by over 4,400 ATMs and digital channels via internet and mobile platforms.

BDO has activated its Business Continuity Plan (BCP) as well as implemented precautionary workplace measures to provide uninterrupted service to its customers and at the same time safeguard employee well-being.

The bank’s BCP has backup sites for critical functions such as client servicing, trading and treasury, operations and information technology, while key personnel have also been identified to man both critical and non-critical units to ensure banking operations continue even in the event of a severe business disruption.

Meanwhile, information campaigns on health preparedness and preventive measures are being applied across the whole BDO network to fight the spread of the virus. These measures include travel restrictions, controlled entry through designated points equipped with thermal scanners and personal disinfectants, and protocols on visitors, meetings and events.

To date, the impact of Covid-19 has been limited with the bank experiencing normal loan and deposit growth. However, the longer-term impact is uncertain and will depend on the Covid-19’s duration, depth and scale. With its robust business franchise and solid balance sheet, BDO believes it will remain resilient in the face of this current challenge.

Meanwhile, BDO confirmed that a non-branch employee has tested positive for COVID-19. The employee, who works in an operations facility in San Juan, did self-quarantine on March 10. However, the bank was informed of the confirmation on March 16.

All employees within the contact trace of the affected individual are now under self-quarantine. During this challenging time, BDO will be providing said employee with every support and guidance.

The bank is in close coordination with the Department of Health (DOH) in taking the necessary actions. BDO is likewise performing detailed contact tracing with all employees and other parties that the infected employee may have come into contact with. The affected office area, as well as the common spaces such as the elevators and toilets, are being deep cleaned and disinfected. We have also advised all our employees to be cautious about their wellness and hygiene to boost their immune system.

BDO will continue to closely monitor the situation to ensure that the well-being of employees, customers and suppliers is protected.

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