5 Simple Tips to Protect Your GCash Account from Scammers


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Due to the COVID-19 pandemic, many businesses and establishments in the country are still on limited or partial operations. Companies are implementing work from home schemes, skeletal workforce, and digital-based transactions.

Cashless payments became an integral tool for many people especially when using apps or websites in buying groceries, food and household needs and settling utility bills as well.

That’s why if you are a frequent user of GCash, one of the most used app wallets in the country, you should be aware that there are scammers who are just waiting for their opportunity to victimized unsuspecting preys.

Now here are 5 simple tips on how to protect your GCash account from scammers. To secure your money away from cyber criminals, just remember GCASH.

Get a GCash Mastercard via the app

Do not deal with unauthorized resellers or channels when purchasing a GCash Mastercard. You can easily order one via the GCash app. You can do this by going to the Pay Bills option then click on Payment Solutions and choose GCash Mastercard. Delivery of your card will take around 5-15 business days for a minimal fee of P150. You can also place your order via https://www.gcash.com/mc-store/orders/.

Check the authenticity of SMS and email messages

Online scammers have been known for using phishing links to victimize bank account holders through SMS and emails. Never click links asking for your GCash account details especially if it was sent by suspicious sources. Always remember that legitimate email nmessages will only come from one domain which is mynt.xyz.

At no point in any transaction will you share your MPIN. So, Dont!

A Mobile PIN or MPIN serves just like an ATM password. It should be treated as very private information that should be kept to yourself. Once your MPIN is compromised, the scammer can easily use the amount in your account to pay bills or even transfer money to another bank account.

Spoofing messages can be deceiving. Be aware.

There have been reports that scammers were able to make their SMS or email messages look legitimate by spoofing the 2882 mobile number to gain access to the accounts of unsuspecting users. If there would be issues in the accounts, you will receive from the sender named GCASH and not 2882.

Help and support can be availed vie GCash official channels

For any query or help needed, you can report via help.gcash.com or you can use the in-app Help and Support Menu to submit a ticket request or chat with a live agent during working hours. You should be aware that GCash has stop[ed using their social media helpdesks if in case you encounter any issues on your account. Another option is to call 2882 from your Globe number to get the assistance you need.

BONUS TIP: Know how the GCash Customer Protect Program works

(Source: https://www.gcash.com/customer-protect-terms-and-conditions/)

a. If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or email us at partnersupport@mynt.xyz. Our customer care agents will guide you in filing for your dispute.

b. To be eligible in the Customer Protect program, Unauthorized Transactions must be reported within fifteen (15) days from the date of occurrence of the Unauthorized Transaction. GCash reserves the right to refuse acceptance of the claim for compensation if the disputed transaction was reported beyond the 15-day period.

c. In order to launch the investigation and process the claim, you must provide the required documentation, within the period communicated to you . Required documents include, but is not limited to the official dispute form with the complete narration of the incident, copy of Valid ID with signature specimen, or other forms of proof of identity that may be asked by the dispute team.

We hope that the following tips can help you protect your GCash account from online scammers and other illegal cyber activities. If you have some other tips in mind, feel free to share your ideas.


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